All return merchandise requests must be authorized by CalMed Laboratories before return shipment. CalMed Laboratories Return Goods Authorization (RGA) number must be clearly marked on each shipping carton and on all shipping documents.
Please write or phone the Customer Service Department for authorization.
California Medical Laboratories Inc.
Unauthorized returns will be refused and returned to the sender freight collect.
Products not received at CalMed Laboratories within 120 days from the invoice date are not returnable. Special order products and non-sterile products are not returnable.
There will be a 20% restocking charge on all returned products.
Full credit will be issued for any products shipped in error by CalMed Laboratories.
All returns must include a copy of the original packing slip or invoice.
Thoroughly inspect damaged shipment at time of receipt, and note in detail the extent of the damage.
If possible, inspect the damaged products with the carrier at time of receipt. In all cases the carrier must be informed of the damaged shipment immediately.
CalMed Laboratories must be notified of any discrepancies or damaged products, within 3 business days of receipt of shipment. x
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